Service FAQ | Lithia Springs, Georgia | John Thornton Chevrolet

Call Us Today (678) 303-4071

Is it true that all mechanics are the same?

False, John Thornton Chevrolet’s GM certified automotive technicians are specially, extensively and continually factory trained and monitored to ensure that they are up-to-date on the latest automotive technologies and repair techniques.

Will I receive an estimate before the work on my vehicle begins?

Yes, we strive to have competitive, upfront pricing to help eliminate any surprises you might find at other service departments. We also keep in close communication with our customers on the status of their repairs/work.

What if my vehicle breaks down after business hours?

Our service department offers a customer-friendly, night, drop-off service. 24-hour towing is available by calling 770-432-2613

Should I schedule an appointment for my vehicle’s service/repairs?

Many times, vehicle failure is impossible to predict. Thus, we will always accommodate any customer in need. However, appointments for scheduled factory maintenance are recommended.

Do you service only Chevrolet vehicles?

We service all makes and models, even non-GM vehicles.

Do you offer rentals while my vehicle is being serviced?

We offer rental vehicles and a shuttle service for your convenience.

Do you offer cleaning services for my vehicle?

We have one of the best detailing and cleaning services in the business. We also offer paint-less dent removal along with many other options.

Should I go to a tire store for my vehicle’s tire replacement?

Most people don’t think of their dealership when they need new tires. However, we sell all brands and sizes and have a large selection in stock. Keeping your safety and satisfaction in mind, our tires are carefully checked to make sure they are a perfect match for your car.

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